CLAUSE 1.0
Engagement & Acceptance of Terms
By approving a quotation, issuing a Purchase Order (PO), executing a Service Level Agreement (SLA), or completing an online hardware purchase with Cloud Tech Ghana, you acknowledge and agree to be bound by these Terms of Service.
CLAUSE 2.0
Quotations, Pricing & Statutory Taxes
Unless stated otherwise, all formal written quotations are valid for thirty (30) calendar days from the date of issue. Prices are quoted in Ghana Cedis (GHS) or US Dollars (USD) as applicable, and are subject to statutory Ghanaian tax assessments (including Standard VAT, NHIL, GETFund, and COVID-19 Health Recovery Levy) as prescribed by the Ghana Revenue Authority (GRA).
CLAUSE 3.0
Milestone Payments & Mobilization
Turnkey projects (computer laboratories, networking backbones, and server setups) are executed on staged milestone schedules: (a) 60% Initial Mobilization Deposit upon contract execution to lock equipment procurement; (b) 30% Progress Payment upon physical installation and cabling termination; (c) 10% Final Retention Balance upon formal joint commissioning, Fluke certifier test sign-off, and staff training.
CLAUSE 4.0
Hardware Delivery & Ownership Title
Standard hardware orders are dispatched within 24 to 48 business hours within Greater Accra, and within 3 to 5 business days for regional deliveries (Kumasi, Takoradi, Tamale, Cape Coast). Legal ownership title of all supplied hardware transfers to the client only upon receipt of 100% cleared funds.
CLAUSE 5.0
Engineering Standards & Site Access
Cloud Tech Ghana engineers adhere to ISO/IEC 11801 and TIA-568-D structured cabling standards, electrical surge suppression specifications, and dedicated earth grounding below 5 ohms. The client agrees to grant safe and unhindered access to premises, server rooms, and cable risers during agreed installation windows.
CLAUSE 6.0
Manufacturer Warranty & Local SLA Guarantees
All new equipment is backed by official manufacturer warranties ranging from 12 to 36 months. Under our active Managed Service & SLA contracts, Cloud Tech Ghana provides local advance hardware replacements within 24 to 48 hours to eliminate institutional disruption while vendor RMAs are processed.
CLAUSE 7.0
Limitation of Liability & External Factors
Cloud Tech Ghana shall not be liable for indirect, incidental, or consequential losses, business interruption, or data corruption arising from utility power surges where specified Class 1 surge protection and online UPS conditioning were explicitly declined by the client. External telecommunication carrier fiber cuts outside the building demarc are subject to respective ISP restoration windows.
CLAUSE 8.0
Governing Law & Dispute Resolution
These Terms of Service are governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising out of or in connection with these terms shall be resolved amicably through good-faith negotiation, failing which disputes shall be referred to final arbitration in Accra under the Alternative Dispute Resolution Act, 2010 (Act 798).
Institutional & Corporate SLA Agreements
Need a tailored master service agreement, institutional credit facility, or custom milestone SLA for your school board or company?
